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ISO 20000 IT Service Management Systems (SMS) - Training Courses

Foundation Training

ISO 20000 IT Service Management Systems (SMS) - Training Courses

ISO 20000 Foundation Training

The PECB certified ISO 20000 Foundation Training Course contains the basic principles and requirements of a IT Service Management System (SMS) based on the ISO 20000 Standard.

2 Days

LENGTH

14
CE/PDU
CREDITS
$1350

COST

REGISTER

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SUMMARY

ISO 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a "PECB Certified ISO 20000 Foundation" credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who Should Attend?

  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management

COURSE AGENDA

DURATION: 2 Days

Day 1

Introduction to IT Service Management System (ITSMS) concepts as required by ISO 20000

Day 2

IT Service Management System (ITSMS) requirements and Certification Exam

Learning Objectives

  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

EXAMINATION & CERTIFICATION

The PECB certified ISO 20000 Foundation Training Course exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:

1

Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)

2

Domain 2: IT Service Management System (ITSMS)

CERTIFICATION

After successfully passing the exam, you can apply for the credential shown on the table below. You will receive the certificate once you comply with all the requirements related to the selected credential. Certification fees are included in the exam price.

 

Credentials

PECB Certified ISO 20000 Foundation

Exam

PECB Certified ISO 20000 Foundation exam or equivalent

Professional Experience

None

MS Audit / Assessment Experience

None

SOMS Project Experience

None

Other Requirements

Signing the PECB Code of Ethics

GENERAL INFORMATION

  • Certification fees are included on the exam price.
  • Training material containing over 200 pages of information and practical examples will be distributed.
  • A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued.
  • In case of exam failure, you can retake the exam within 12 months free of charge.
Training Calendar

Region 1

Region 1 COUNTRIES

Austria, Belgium, Canada, Germany, Ireland, Italy, Lichtenstein, Luxembourg, The Netherlands, Switzerland, United Kingdom, United States

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Course
(Instructor Led)

Dates

Location

Cost

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ISO 20000 Foundation
(download)

Self Study Course

Online

$

710

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Region 2

Region 2 COUNTRIES

Albania, Bahrain, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, France, Greece, Hungary, Israel, Kosova, Kuwait, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Oman, Poland, Qatar, Romania, Russia, Saudia Arabia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, United Erab Emirates

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Course
(Instructor Led)

Dates

Location

Cost

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Request Seat

ISO 20000 Foundation
(download)

Self Study Course

Online

$

510

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Region 3

Region 3 COUNTRIES

Afghanistan, Algeria, American Samoa, Angola, Antigua & Barbuda, Armenia, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Comoros, Cook Islands, Ivory Coast, Dominica, DR Congo, Djibouti, East Timor, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Georgia, Ghana, Grenada, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, India, Indonesia, Iran, Iraq, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Macau, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Islands, North Korea, North Mariana Island, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Pitcaim Islands, Puerto Rico, Republic of the Congo, Rwanda, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Taiwan, Tanzania, Thailand, The Gambia, Togo, Tonga, Trinadad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, US Virgin Islands, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Enter Your Coupon Code:

Course
(Instructor Led)

Dates

Location

Cost

Pay Now

Request Seat

ISO 20000 Foundation
(download)

Self Study Course

Online

$

410

REQUEST INFO


Region 4

Region 4 COUNTRIES

Mexico

There are currently no courses on the calendar.


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