ISO 20000 Certification - iCertWorks

ISO 20000 IT Service Management Systems (SMS)


ISO 20000 IT Service Management Systems (SMS)

ISO 20000 Certification

ISO/IEC 20000 Certification provides reasonable assurance to stakeholders, interested parties and clients that the organization complies with the international standard for IT Service Management System (SMS) based on the ISO/IEC 20000 Standard.


ISO 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO 20000 certification to your organization:

  • Globally recognized Certification
  • Decrease in number of incidents and enhancement of incident management
  • Increased customer satisfaction with quality service delivery
  • Better comprehension of responsibilities and business targets
  • Ability to manage and protect the organization, assets, stakeholders and management
  • Improving organization reliability
  • Improvement of response times with minimal disruptions to IT service
  • Attaining financial savings by efficiently managing costs
  • Ensured continual improvement
  • Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO 20000 certification to your customers:

  • Improved quality and service
  • IT service delivery on time
  • Less IT related incidents and vulnerabilities
  • Increased credibility and trust


ISO 20000 certification (also known as "registration") is a third-party audit performed by a certification body such as PECB who, upon verification that an organization is in compliance with the requirements of ISO 20000, will issue an ISO 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.

For more information on ISO 20000 Certification, please fill out the form on the right side of the page.

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ISO 20000 Certification-Brochure
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