ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a "PECB Certified ISO/IEC 20000 Foundation" credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
Who Should Attend?
Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
IT Service Management System (ITSMS) requirements and Certification Exam
The "PECB Certified ISO/IEC 20000 Foundation" exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:
Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
Domain 2: IT Service Management System (ITSMS)
After successfully passing the exam, you can apply for the credential shown on the table below. You will receive the certificate once you comply with all the requirements related to the selected credential. Certification fees are included in the exam price.
PECB Certified ISO/IEC 20000 Foundation
PECB Certified ISO/IEC 20000 Foundation exam or equivalent
Signing the PECB Code of Ethics
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