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ISO/IEC 20000 IT Service Management Systems Training

Foundation

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ISO/IEC 20000 IT Service Management Systems Foundation

ISO/IEC 20000 Foundation

Learn the basic elements to implement and manage a Service Management System (SMS) as specified in ISO/IEC 20000

2 Days

LENGTH

$1,350

COST

14
CE/PDU
CREDITS

REGISTER

Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000.

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SUMMARY
ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a "PECB Certified ISO/IEC 20000 Foundation" credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who Should Attend?

  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management

COURSE AGENDA

DURATION: 2 DAYS

DAY 1

Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

DAY 2

IT Service Management System (ITSMS) requirements and Certification Exam

Learning Objectives

  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

EXAMINATION & CERTIFICATION

The "PECB Certified ISO/IEC 20000 Foundation" exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:

1

Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)

2

Domain 2: IT Service Management System (ITSMS)

CERTIFICATION

After successfully passing the exam, you can apply for the credential shown on the table below. You will receive the certificate once you comply with all the requirements related to the selected credential. Certification fees are included in the exam price.


Credential

PECB Certified ISO/IEC 20000 Foundation


Exam

PECB Certified ISO/IEC 20000 Foundation exam or equivalent

Professional Experience

None

MS Audit / Assessment Experience

None

SOMS Project Experience

None

Other Requirements

Signing the PECB Code of Ethics

GENERAL INFORMATION

  • Certification fees are included on the exam price.
  • Training material containing over 200 pages of information and practical examples will be distributed.
  • A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued.
  • In case of exam failure, you can retake the exam within 12 months free of charge.

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ISO 20000 Foundation
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Self Study Course

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$750

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Updated Price for Training:

Course
(Instructor Led)

Dates

Location

Cost

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ISO 20000 Foundation
(download)

Self Study Course

Online

$750

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ISO/IEC 20000 Foundation Training Brochure
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